Customer Service Centre Agent Shoprite Group
Customer Service Centre Agent (JHB) (SHO240207-1) – Shoprite Group of Companies”
| Job Details | |
| Reference Number | SHO240207-1 |
| Job Title | Customer Service Centre Agent (JHB) |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town or City | Johannesburg |
Purpose of the Job
The Shoprite Group is Africa’s largest fast-moving consumer goods retailer with over 24 million customers and more than 2 800 outlets. Our customers are at the heart of what we do, and our sole purpose is to provide all communities with high-quality products at the most affordable prices. Within such a dynamic environment, placing the customer at the center of everything we do is essential to maintain a competitive position. You will be an integral part of the Customer Contact team, helping us to up our game for our customers. You will be surrounded by teams and individuals who challenge and inspire you to be extraordinary. Are you ready to make an impact?
The purpose of the Customer Service Centre Agent role is to support all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable, and professional manner. To promote a positive company image through telephonic and email interaction whilst solving problems.
| Job Category | Customer Service |
| Job Objectives |
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| Qualifications | Matric (Grade 12)- essential Degree/Diploma or Courses in Communications or a related field – (beneficial) |
| Experience | +3 years in a Customer Service environment in a similar role in a similar role, with the ability, knowledge, and skills in providing excellent customer service support – (essential). Experience in a retail/contact center environment – (desired). |
| Knowledge and Skills | Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function including SharePoint Online – (essential). Key competencies and work ethic People orientated – enjoy working with people in a big team engaging with customers, showing patience and empathy Service orientated – committed to providing high-quality customer service. Ensure customer needs are understood, concerns timeously resolved, and expectations met. Always applies customer first! High level of self-motivation to set, meet and exceed goals and expectations. Has integrity and takes accountability for actions and mistakes. |