Franchise Business Consultant (Gauteng)

Reference Number: Ops112020
Work Level: Senior
Job Type: Permanent
Salary: Market Related
EE Position: Yes
Location: Gauteng


  • The Franchise Business Consultant will develop a strong influencing and support relationship with a portfolio of franchisees across South Africa with the key aim of growing and strengthening the franchise business operations.
  • Ensuring that franchisees are running great restaurants, ensuring protection of the brand and supporting in the implementation of all tools, processes and compliance as set out in the IFA and Franchise Policies Manual, ultimately culminating in a great customer experience.

Key Responsibilities:

  • Drive engagement and alignment with Fz partners through regular Business Reviews (QBR)
  • Ensure focus on World Class Operations through the Operations Capability Assessment (OCA) and various other tools, with ongoing support and follow up
  • Field Visits, in restaurant, with Fz leadership teams to ensure optimal operating standards are in place and complied with
  • Build franchise capability through ongoing coaching, workshops, round-tables etc..
  • Administration and ongoing communication and alignment



  • Relevant Diploma or Degree in Business Management or equivalent
  • Bachelors degree highly favoured


  • 5-8 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably multi-outlet food/quick service restaurant environment
  • Experience, ideally, spans both operations and managing people/people cabaility


  • The individual will require the ability to assertively communicate well across all levels of the Fz organisation and have the ability to lead through influencing, strong interpersonal skills with a high level of confidentiality and sensitivity

Competencies will include:

  • P&L understanding and commercial awareness, problem solver that is results orientated and the ability to integrate and accurately evaluate multiple sources of information and to make interpretations that will help Fz’s gain awareness and thereby achieve agreed-upon results
  • Strong capability building skills including presenting and facilitating
  • Sound computer literacy skills, administration and ops understanding or experience are mandatory

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